FAQ

Frequently Asked Questions

General

When do you get new numbers ?

We're always trying to get as many numbers as possible for the best possible experience, but due to high demand, it's not always possible. We'll keep expanding our capabilities to provide you the best service we can.

All of our numbers are ephemeral—once a number has been cycled, we no longer have access to that number.

During the times of limited service (2300 to 0700 EST), please expect a longer wait time between number changes, reduced service availability, as well as slower responses from our support team.

Verifications

We currently accept credit/debit cards, ACH, Alipay, Bitcoin, and other Cryptocurrencies in exchange for credits.

You can click here to view your verification history.

Per the tooltip, the New status means there is a number available for the service that you have not used. The Used status means the numbers currently available have already been used by you for the service to complete a verification. The N/A status means there are currently no available numbers for the service to complete a verification.

We’re always trying to get more numbers to satisfy our customers, but due to high demand, it is not always possible. We are actively working on expanding our capabilities to provide you the best service we can, and in the meantime, we ask you to please be patient.

Per the tooltip, services that you mark as a favorite (indicated by a ) will show up on the top of the services list to make it easier for you to find those services. You can remove a service from your favorites by toggling the star again (indicated by a ).

The "Service not listed" option is a feature you can use to request a verification for a service that we do not currently have on our services list. We monitor all verifications done via this feature and periodically update our services list with new requests, so please make sure the service you are requesting is not already part of our offerings—verifications for services that are part of our current offerings will not work with this "Service not listed" option.

After successfully completing a verification, you will have a limited amount of time to click on the "Use again" button to complete another verification for the same service with the same number. You will be charged again for each subsequent verification you do. If you want to use the same number for an extended period of time such as a week or longer, we offer long term numbers. click here to learn more.

If a number is not working for you, you can click on the "Report Number" button to indicate the problem. You can then start a new verification and we will try to give you a different number.

Our numbers cycle based on an algorithm—we are always working on ways to expand our capacity . In the meantime, we ask you to be patient while we work on improving our service.

Often these issues are caused by checks done by the services involved. They can detect if you are using a proxy, attempting to create multiple accounts or other similar activity. Unfortunately, there isn’t anything we can do on our end to address this. Our advice would be to wait for a new number, indicated by the New status, and trying again later.

Please contact support with your account email and all information relating to your verification request (i.e. service requested, number used, time of verification, code provided, error messages, etc.). You may have used the "resend code" option from the service provider or you might have clicked on the "send code" option multiple times - we will only provide the first code that we get.

Unfortunately, all of our numbers are ephemeral—once a number has been cycled, we do not have access to that number anymore and are unable to provide verifications for a past number. If you are planning on long term usage of a service account verified through our service, we strongly recommend removing the number from your service account, if possible. This will help prevent re-verification issues arising from the use of a temporary number—we are unable to recover past numbers.

No. We are not a reseller. There is no middleman — we work directly with telecommunication companies and your verification is yours alone.

There are times when so many people are requesting verifications that there aren’t enough numbers to help verify them all. Time of day or special promotions, for instance, may cause unusually large numbers of people to want verifications all at the same time. In these cases of very high demand, verification costs may increase to help ensure those who need a verification can get one. This system is called surge pricing, and it lets us continue to be a reliable choice. Whenever costs rise due to surge pricing, we let users know clearly on the verification page. Some users will choose to pay, while some will choose to wait a few minutes to see if the costs go back down to normal.

Credits

You will have 5 minutes after you've requested a number to verify your selected service. If you don't receive a code in that amount of time, the verification will timeout, but your credits will not be deducted. Credits are only deducted for successful verifications where you receive a code.

You can click here to view your past credit purchases.

Please contact support with your account email and order number. For Bitcoin payments, we require 2 network confirmations before automatically crediting your account. Other cryptocurrencies will be processed whenever we are notified by our payment processor. This will vary based on the required number of confirmations and the network's confirmation speed. If you are paying with a cryptocurrency, please make sure you are including any transaction fees your wallet deducts in your total payment amount. We are not liable for any payments sent to the wrong party or wrong wallet.

Please contact support with your account email and any information relating to your verification request (i.e. service requested, number used, time of verification, code provided, error messages, etc). We will work with you to try to resolve any issues.

Please contact support with your account email and reason for refund. We assess credit/monetary refunds on a case by case basis and will work with you to make it right.

Rentals

Our normal verification process utilizes temporary numbers which users have no guarantee of receiving again, as our numbers change frequently. Rentals are a service we have developed where users can retain extended access to the same number(s) for their desired service(s).

No. Once we are in possession of a number and make it available for rental and you purchase it, that rental is yours and is not shared with anyone else.

All rentals last for exactly 7 day(s). We do not offer rentals for shorter time periods, and if you would like a longer rental, please utilize the renew rental feature. A renewal of a rental is incremented by 7 day(s), and you cannot renew only a portion of your original rental. If you would like to change your rental to include different services, you will have to create a new rental, and we do not guarantee that you will receive the same number for any overlapping service(s) between your old and new rental.

Rentals are priced using our Credits currency. You can view how much a rental will cost after selecting your desired service(s) on the buy rental page. The first 5 verification(s) for each service within a 24 hour period are included free of charge. Each additional verification after that will be charged at 3 credits per verification. If you do not have enough credits to purchase the additional verification(s), any codes you receive will be inaccessible. You will need to either wait for the number of verifications completed in the past 24 hours to drop below the quota, or purchase more credits to continue receiving verification codes. Please note, all rentals are PREPAID and all sales are FINAL.

Visit our buy rental page and select the service(s) you would like to reserve a number for. Purchase your selection using our Credits currency. You can obtain more credits by visiting our buy credits page.

After completing your rentals purchase, you can return to the rentals number page to view your service selection(s) and the number(s) assigned to you. Complete your verifications by using the number(s) assigned to you, and your verification codes will appear on the rentals page. You can also click into the number(s) assigned to you for each service to view all past verification codes received by that number for the specified service.